Refund policy
Last updated: June 29, 2026
You can cancel any unfulfilled order directly. If the order has already been shipped, you can request a return within 30 days of receipt.
How to Cancel or Return an Order
To qualify for a return, each item must be in the same condition as received: unworn and unused, with all of its tags attached, its instructions, and in its original packaging. Damaged or used items, items with missing or damaged tags, instructions, or packaging will not be accepted.
To ensure correct handling of duties and taxes, items must be returned from the same country they were originally shipped to.
A €4 return fee will be applied to all returns. This fee covers the cost of the shipping label that we will send you, so you don’t need to arrange the shipping yourself.
To request a cancellation or return:
- Go to your account page, if prompted, enter the email address you used to place the order, wait for the access code and enter it to access your list of orders.
- Find the order you want to cancel or return, and select it.
- To cancel: if the order hasn’t shipped yet, click “Cancel Order”, this is free.
- To return: if the order has already shipped, click “Return”, select the items and the reason, and confirm. The €4 return fee will be deducted from your refund.
- We will respond promptly with either a cancellation confirmation or your return label and instructions.
- Pack the items securely in their original packaging and attach the return label to the outside.
- Drop off the parcel at your nearest collection point and keep your receipt as proof of postage.
Damages and Issues
Please check your order as soon as it arrives. If anything is defective, damaged, missing, or incorrect, follow the return procedure and select the appropriate reason. Returns due to shipping errors, damaged items, or warranty issues are always free. For full details on our warranty, visit our Terms of sale.
Exceptions / Non-Returnable Items
Some items cannot be returned, such as customized products or special orders. If you have any questions, you can contact us on our customer service page.
Exchanges
To exchange an item, please return the original product first. Once your return has been accepted, you can place a new order for the desired item.
Refunds
As soon as we receive and inspect your return, we will confirm your refund promptly. Once approved, you will be refunded to your original payment method within 10 business days. Please note that your bank may take additional time to process the transaction. If 15 business days have passed and you have not received your refund, please contact us at directsales@blueice.com.