Contact information

Whether you have a question about one of our products or an order placed on BlueIce.com, our Customer Service team is ready to assist you.

Through our Customer Service Portal

For the quickest and most effective support, we recommend our Customer Service Portal.

The portal lets you submit your request, track its progress, and get a resolution faster than any other channel, it’s the best place to start.

By email

You’re welcome to email us at directsales@blueice.com.

Please note that email replies may take a little longer than requests submitted through our Customer Service Portal.

By phone

You can reach us Monday through Friday, from 9:00 a.m. to 12:00 p.m. and from 2:00 p.m. to 5:00 p.m. (CET), excluding public holidays.

We speak English, French, German, and Spanish, though the language available may depend on the operator on duty.

Country	Phone number
Austria	+43 1 2056367033
France	+33 4 50 21 14 89
Germany	+49 89 262025905
Switzerland	+41 43 216 34 28

By mail

BLUE ICE Europe SAS
336 route du Nant Jorland
74310 Les Houches
France