faq © Elisabeth Revol | Baltoro Glacier, Karakoram, Pakistan. Direction Concordiainfo

FAQ's

Here’s a selection of the most frequently asked questions that have been coming in via email; hope yours is one of them.

Where can I buy Blue Ice?

In selected mountain shops across Europe. On top of that you can also buy all of gear online. For a detailed list of dealers, go to “find a dealer”.

What kind of gear do you do?

At the moment we have a line of backpacks, harnesses, t-shirts, a leash for ice climbing and a slack line. All of our gear is adapted for rock and ice climbing, ski touring and mountaineering.

How long have you been on the market?

Blue Ice was founded in 2008 in Chamonix.

Can I buy Blue Ice online?

Yes you can, and it’s very easy. Pick a product, add it to the cart, register as user, check out and pay with your credit card.

PAYPAL, what is that & how does it work?

PayPal is a secure and simple payment method that is accepted and used by millions of businesses worldwide. Using PayPal has many advantages for you: it is easy to use, very secure as it does not forward your card information to any third party including Blue Ice. Last but not least: PayPal has no time-consuming registration procedure: your first three purchases don’t require signing up for an account.

What do you do for the environment?

Our philosophy is to minimize our impact on the environment. We make durable gear for you to keep for the future, we work with material that is recycled and minimize the use of dangerous chemicals. We also choose suppliers who share our respect for the environment and workers.

It says certified by the Soil Association on the tag of your t-shirt, who are those people?

The Soil Association is the UK's leading organic organization, setting among the highest organic standards in the world. Pioneers in their field, actively promoting and supporting a sustainable production of food and crop since 1967.

Can I get a catalogue?

For sure, send us an email to info@blueice.com with your postal address or download it online.

Can I work for you?

That we don’t know yet, but why don’t you introduce yourself and your skills via email. Or come to see us at one of our tradeshows. info@blueice.com.

Stickers, can I get one?

We would love for you to have one, send us email: info@blueice.com.

And what if my Blue Ice gear breaks?

It shouldn’t happen, but, if you would be so unlucky, we have a lifetime warranty on all our products. Read more about it in the section covering lifetime warranty, how to make a return.

Special price for pros – do you have that?

If you are a Mountain guide or a pro, then for sure, you will profit from a special price. Make an order via email and send us your professional ID.

How do you choose your people?

Our People are people who inspire us, make brilliant photos, take other people to their mountains, tells us their stories and share their experience and product knowledge with us. If you want to be one of them, write us an email and tell us more. info@blueice.com.

you don’t find the answer you’re looking for?
feel free to contact us:

blueice +33 4 50 21 14 89

support